We can help

Support

Help with installation, pairing, permissions, purchase, and license activation.

Email support

Write to [email protected]. Include your Mac model, macOS and iOS versions, and the exact status shown in CTRL Micro Host. Do not send license keys, pairing codes, or Keychain data.

Pairing

Make sure both devices are on the same local network.
Keep CTRL Micro Host open while entering the current pairing code on iPhone.
Confirm the intended Mac is the one selected as Active Host. CTRL Micro never broadcasts actions to multiple Hosts.

Permissions

Open the Permissions page in CTRL Micro Host. Accessibility is needed only for desktop actions that use visible app controls. Microphone or Speech Recognition is requested only when you choose the corresponding dictation engine.

License activation

Activation requires internet access. Enter each key from your purchase email on the Host's Access page. If you no longer have that email, recover your purchases. Local and Anywhere each support three active Macs; Anywhere Max supports ten active Macs or virtual machines. Every purchase remains separate when more than one is owned. Signed leases keep purchased local access available during temporary activation outages and refresh periodically.

Security reports

Please send suspected vulnerabilities privately to [email protected] with reproduction details. Do not include real credentials or private user data.